Last Updated: May 2026
Welcome to Senior Mobility Service (“we”, “our”, “us”).
Your privacy matters to us, and we are committed to protecting your personal information and handling it responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from:
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Senior Mobility Service is an online mobility and healthcare equipment retailer serving customers across South Africa. We provide mobility scooters, wheelchairs, walking aids, assistive products, and related services.
Website: https://seniormobilityservice.com
Contact Email: sales@seniormobilityservice.com
2. Information We Collect
We may collect personal information when you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact us
- Leave a review
- Request support or quotations
- Participate in promotions or surveys
The information collected may include:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through third-party payment providers)
- IP address
- Browser/device information
- Purchase history
- Communication preferences
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Communicate order updates
- Improve website performance and user experience
- Prevent fraud and unauthorized activity
- Send marketing communications (only where permitted)
- Comply with legal and regulatory obligations
We do not sell your personal information to third parties.
4. Payments & Transaction Security
All payments made on our website are processed through secure third-party payment gateways. We do not store full debit or credit card information on our servers.
We implement appropriate technical and organizational security measures to protect your information from unauthorized access, misuse, disclosure, or alteration.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and user experience.
Cookies may help us:
- Remember your preferences
- Keep products in your cart
- Analyze website traffic
- Improve website performance
- Provide personalized content and promotions
You can disable cookies through your browser settings, although some features of the website may not function properly.
6. Google Analytics & Advertising
We may use services such as:
- Google Analytics
- Google Ads
- Facebook/Meta Pixel
- Other analytics or advertising tools
These services help us understand visitor behavior, measure marketing performance, and improve our website experience.
Third-party providers may use cookies or similar technologies to collect anonymous usage information.
You can learn more about how Google uses data here:
https://policies.google.com/privacy
7. Product Reviews & User Content
If you leave reviews, comments, or upload content to our website:
- The information you submit may be publicly visible
- We reserve the right to moderate or remove inappropriate content
- Please avoid posting sensitive personal information publicly
8. Account Information
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.
You may request to:
- Access your personal data
- Correct inaccurate information
- Delete your account (subject to legal or transactional obligations)
9. Sharing of Information
We may share information with trusted third parties only where necessary to operate our business, including:
- Payment processors
- Courier and delivery partners
- Website hosting providers
- Fraud prevention services
- Marketing and analytics providers
These providers are required to handle your information securely and lawfully.
10. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders and services
- Meet legal, tax, accounting, or regulatory obligations
- Resolve disputes and enforce agreements
11. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion of your data
- Withdraw consent to marketing communications
- Object to certain processing activities
To exercise these rights, contact us at:
support@seniormobilityservice.com
12. Third-Party Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party websites.
We encourage users to review the privacy policies of external sites they visit.
13. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.
14. Data Security
We take reasonable security precautions to protect your information, including:
- SSL encryption
- Secure hosting environments
- Restricted administrative access
- Security monitoring tools
However, no online platform can guarantee absolute security.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Legal requirements
- Business practices
- Website functionality
Updated versions will always be posted on this page with a revised effective date.
16. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Senior Mobility Service
South Africa
Email: sales@seniormobilityservice.com
Website: https://seniormobilityservice.com