Senior Mobility Service – Return & Refund Policy
At Senior Mobility Service, we are committed to supplying high-quality mobility equipment designed to improve independence, comfort, and daily living. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for products purchased from our website or directly from us.
This policy applies to all mobility products sold by Senior Mobility Service, including but not limited to:
- Manual wheelchairs
- Electric wheelchairs
- Folding wheelchairs
- Mobility scooters
- Walkers and rollators
- Mobility aids and accessories
1. Return Period
Our return and refund policy is valid for 30 days from the date your order is delivered.
If more than 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.
2. Eligibility for Returns
To qualify for a return, the item must:
- Be unused and in the same condition as received
- Be free from damage caused after delivery
- Be returned in the original packaging
- Include all accessories, chargers, manuals, keys, batteries, and components supplied with the product
- Be accompanied by proof of purchase or order confirmation
Products that show signs of misuse, accidental damage, modification, improper assembly, or excessive wear may not qualify for a refund or exchange.
3. Non-Returnable Items
For hygiene, safety, and product integrity reasons, certain items are non-returnable, including:
- Personal care or hygiene-related mobility products once used
- Customized or special-order mobility equipment
- Clearance or final-sale items
- Gift cards
- Downloadable software or digital products
- Products damaged due to misuse, neglect, improper charging, water damage, or unauthorized repairs
We reserve the right to decline returns that do not comply with this policy.
4. Damaged, Faulty, or Incorrect Products
If you receive a product that is defective, damaged during delivery, or incorrectly supplied, please contact us immediately within 7 days of receiving your order.
To process your request, please provide:
- Your order number
- A detailed description of the issue
- Clear photographs or videos showing the defect or damage
Once the issue has been verified, we may offer:
- A replacement product
- Repair assistance
- An exchange for the same item
- A refund where applicable
5. Exchanges
We only replace items if they are defective, damaged, or incorrectly supplied.
If you need to exchange a product for the same item, please contact us first before returning the item.
Contact Details
Senior Mobility Service
East End Business Park
31 Mackenzie Street
Oos-Einde
Bloemfontein
9300
South Africa
Phone: +27 71 762 5141
Email: sales@seniormobilityservice.com
6. Refund Process
Once your returned product is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method used for purchase
- Processing times may vary depending on your bank or payment provider
- Approved refunds are generally processed within a few business days
Shipping fees are non-refundable unless the return is due to our error or a defective product.
7. Partial Refunds
Partial refunds may be granted in certain situations, including:
- Products returned with missing parts or accessories
- Items showing signs of use not caused by manufacturing defects
- Products returned damaged due to customer handling
- Returns submitted after the 30-day return period
8. Return Shipping
Customers are responsible for return shipping costs unless the product was supplied incorrectly or confirmed to be defective.
Please note:
- Return shipping costs are non-refundable
- We recommend using a trackable courier service for high-value mobility products
- Senior Mobility Service is not responsible for returned items lost or damaged during transit
Returned items must be shipped to:
Senior Mobility Service
East End Business Park
31 Mackenzie Street
Oos-Einde
Bloemfontein
9300
South Africa
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company or payment provider
- Contact your bank, as processing times may vary
If you still have not received your refund, please contact us at:
sales@seniormobilityservice.com
10. Consumer Rights
Nothing in this policy limits your rights under applicable South African consumer protection laws.
11. Contact Us
For any questions regarding returns, refunds, exchanges, or product support, please contact:
Senior Mobility Service
East End Business Park
31 Mackenzie Street
Oos-Einde
Bloemfontein
9300
South Africa
Phone: +27 71 762 5141
Email: sales@seniormobilityservice.com